FAQs

Expert advice and support

Customer satisfaction is our top priority. We work closely with our clients to make sure that their ideas come to life, and we keep communication lines open throughout the whole building process.

What does Rays do?

Rays Trading connects international importers with verified Egyptian manufacturers — mainly in the aluminum industry. We act as your local engineering and sourcing partner, ensuring that the factory is technically capable, production-ready, and aligned with your quality and delivery needs.

Do you work with specific factories or multiple suppliers?

We work with specific factories in each field. This approach allows us to maintain better control and direct communication with the production teams, ensuring smoother coordination, more competitive pricing, and higher service quality. Each supplier we work with is verified by Rays to meet our standards of reliability, technical capability, and export readiness.

What will I miss if I work directly with the factory instead of through Rays?

When you work through Rays, you get better pricing than if you contact the factory directly — because of our established partnerships and ongoing cooperation with each factory. You’ll also benefit from fast and clear communication, continuous monitoring of production and quality, and our technical advice on the factory’s real capabilities and readiness to manufacture your products. In short, we save you time, reduce risk, and ensure your order runs smoothly from start to finish.

If Rays is paid by the supplier, how do you represent the importer’s interests?

We receive our payment directly from the supplier, based on the shipment value. This means our service comes at no extra cost to the importer — you get full sourcing and follow-up support without any additional commission or consulting fees

If Rays is paid by the supplier, how do you represent the importer’s interests?

Even though our payment comes from the supplier, we work for the importer’s satisfaction. Before partnering with any supplier, we thoroughly verify the factory — its quality standards, production capabilities, and export performance. Throughout the process, we manage all communication between both sides, ensuring that the importer’s technical and commercial requirements are met exactly as agreed. Your satisfaction and trust are our top priorities.

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